Helping franchise teams put a recruitment platform into use.

The starting point

What needed to change

Franchise owners needed recruitment processes that worked for their local teams. Introducing a platform meant understanding their requirements, configuring their workspaces and helping staff use it in day-to-day recruitment.

Practical delivery

What I did

I gathered requirements across the network, configured franchise workspaces and prepared the guidance staff needed to start recruiting through the platform. Alongside the rollout, I supported business planning, KPI reviews and enquiry follow-up.

• I gathered recruitment requirements and configured franchise workspaces around the agreed process.
• I helped teams post their first job and manage candidates through demonstrations and practical guidance.
• I prepared videos, PDF guidance and 30+ job-description templates for staff to use.
• I used local market research, competitor analysis and sales forecasts to prepare business plans.
• I held one-to-one KPI reviews and helped with enquiry follow-up, referral relationships and tender preparation.

The detail

Supporting staff after rollout

I delivered live Teams demonstrations and first-use guidance, followed by weekly videos and PDF resources during the first three months. I also prepared 30+ job-description templates to support recruitment.

I helped franchise teams post their first job and manage candidates in the system. The guidance addressed tasks people needed to complete after the demonstration, with resources they could return to while using the platform.

Applied today

What matters in practice

I involve the people who will use a system while defining the requirements. Configuration, training and follow-up need to address the same workflow, with clear responsibilities and checks for adoption.

Evidence and context

About this account

Delivered during my employed role at Heritage Healthcare, before OneCare Digital. The adoption figure relates to that franchise rollout.